Terms and Conditions

All bookings are subject to these Terms & Conditions. Bookings are complete and binding when the confirmation is received, whether verbally or in writing and when the required deposit is received from the client if required at which time the deposit becomes non-returnable.

In these conditions, “EasyBusUK” shall mean “easybusuk.com”

EasyBusUK (or its agents, servants, or subsidiaries) shall not be liable for any loss suffered by any customer or Passenger caused by accident or road traffic delay. (this matter will be between the group leader, the passengers traveling, and the contractor (driver)) Please remain seated whilst the vehicle is in motion.

EasyBusUK does not give, nor is anyone authorized to give on its behalf, any express or implied warranty or representation regarding any bookings.

EasyBusUK shall be permitted:

(a) To cancel, suspend, alter, or withdraw any travel, transport, accommodation or other service booked if weare unable to fulfill the journey for whatever reason. In the case of such a cancellation or suspension, but in no other case, a full refund will be made of all monies paid for the facility cancelled, suspended or withdrawn. We will always inform you and give you notice before the travel. Other reasons for cancellation and refund maybe because of vehicle breakdown, driver no longer available or simply due to other unforeseen circumstances. We will however do our utmost best to cover. We will not be liable to pay any extra cost towards your booking for any last minute cover, whether its arranged by us or by you.

(b) To refuse to carry or accommodate or ask to withdraw or otherwise provide for any person without givingany reason for such refusal.

Charges in all transactions will be based on prices prevailing when the facility is used and are subject to alteration without notice should rates of exchange or fares alter.

Any damage caused to the vehicle or its fittings thereof by any member of the party or group whether caused
willfully or by negligence, shall be the Hirer’s responsibility who shall repay to EasyBusUK or in most cases directly to the company contracted the cost of the repairs for such damage and any losses or downtime of the vehicle which are the natural and direct consequences of the act, which caused the damage. WE or our contractor may make a claim against YOU for any costs and expenses incurred as a result of YOUR behaviour e.g. the cost of diverting the vehicle for YOU or YOUR PARTY. Criminal proceedings may also be instigated by US against YOU, or our CONTRACTER against YOU (client). As a booking agent, EasyBusUK or any of its subsideries are not held responsible for any damage costs, caused to the vehicle by passengers. The Hirer (our client) will hold full responsibility to any charges, criminal damage or compensation directly with the contracter (driver) unless agreed already in writing by EasyBusUK with the contracter (driver). EasyBusUK will however, co-operate as much as they can with both parties to help bring the client to justice. (photo evidence is also requested for evidence).

The route over which the journey is to be taken will be arranged by EasyBusUK unless any specific request is made by the Hirer and in accordance therewith a quotation will be based. Should the Hirer make any subsequent arrangements with EasyBusUK or the driver for a deviation of route whereby mileage or time of the new route exceeds that of the original route, the Hirer will be liable to pay EasyBusUK for the extra cost incurred.

All arrangements for hires are subject to the availability of a vehicle or vehicles of the capacity required at the date and time of the request. EasyBusUK will not be held responsible for the unavailability of a vehicle for that a quote has been given. Having received a quote does not guarantee the availability of a vehicle. EasyBusUK has the right to refund and cancel the booking if they cannot fulfill it.

Unless otherwise mutually agreed a minimum deposit of 40% (non refundable) of the hire charge must be paid with booking to secure your booking, if only we can not fulfill the journey request then the deposit will be refunded.

Once a confirmation and deposit for a booking has been received, the deposit is non returnable. If a booking is cancelled more than 14 days before a journey taking place a 40% cancellation charge will apply on the total payment. If a booking is cancelled between 7 and 14 days before the journey taking place a fee equivalent to 50% of the booking cost will be due. If a booking is cancelled between 48 hours and 7 days before the journey taking place a fee equivalent to 75% of the booking cost will be due. If a booking is cancelled less than 48 hours before the journey taking place, the full cost of the booking will be due. Once our client sit on board any of the vehicles the drivers has our agreement to take you and bring you back to your destination, once you have boarded the vehicle we as EasyBusUK have fulfilled our contract with you and cannot issue refunds on these bookings. Should the cancelled booking involve additional services, for example, meals, accommodation, ferry charges, etc., and the proprietors of these services make a charge of cancellation fees, these will be passed on to the hirer in addition to the cancellation fee already listed.

CANCELLATIONS WHICH HAVE RESULTED FROM CORONAVIRUS OR ANY OTHER TYPE OF ILLNESS OR GLOBAL PANDEMIC. PLEASE ONLY BOOK YOUR TRANSFERS IF YOU ARE SURE OF TRAVELLING. WE WILL ONLY TAKE JOBS ON THAT WE CAN COVER. CHARGES WILL INCUR FOR ANY REARRANGEMENTS OF TRANSFERS IF INFORMED OVER 14 DAYS A 15% CHARGE WILL APPLY, BETWEEN 7-14 DAYS 30%, LESS THAN 7 DAYS AND 48 HOURS WILL BE 40% AND UNDER 48 HOURS WILL BE ZERO REFUND POLICY AND THE TRANSFER WILL NEED TO BE REBOOKED) AS THE PANDEMIC HAS EASED WE STILL ADVISE ALL OUR CLIENTS TO OBTAIN ALL CURRENT LEGISLATIONS IN REGARDS TO KEEPING YOUR DISTANCE AND WEARING MASKS. WE WILL NOT BE HELD RESPONSIBLE IN ANY SITUATION SHOULD ANY FINES BE IMPOSED DURING YOUR TRAVEL.

VEHICLE REQUIREMENT

All vehicles do not require, therefore do not have safety screens between driver and passengers

PASSENGER ADVICE

We advise our Passengers to take the following precautions when travelling with us in relation to COVID-19. Our advice is based on the latest UK Government COVID-19 guidance for the transport sector.

– We advise you not to travel with us if you are feeling unwell or are exhibiting symptoms of coronavirus(COVID19)

– Although not required by law, you are advised to wear a face covering

– Our Drivers are instructed to sanitize all commonly-touched surfaces of their vehicles between journeys; youmay however (with the driver’s permission) use your own disinfectant wipes for additional peace of mind

– Use tissues to catch coughs and sneezes and dispose of them safely after exiting the vehicle

– Maintain social distancing as much as possible, not shaking hands with the driver or sitting next to them- Use hand sanitiser when appropriate and avoid touching your face

DRIVER ADVICE

We advise our Drivers take the following precautions when fulfilling Journeys in relation to COVID-19. Our advice is based on the latest UK Government COVID-19 guidance for the transport sector.

– Although not required, you are advised to wear an appropriate face mask or covering; provided it will notinhibit your ability to drive safely.

– Allow good external ventilation of the vehicle by keeping the car windows open where possible during trips.- You should clean your vehicle regularly using gloves and standard cleaning products, making sure to clean door handles and other areas that passengers may touch

– Ask permission before loading or unloading Passenger Luggage; cleaning your hands and/or usingvdisposable gloves as necessary.

– Use tissues to catch coughs and sneezes and dispose of them hygienically after exiting the vehicle- Maintain physical distance with your Passenger, do not shake their hand to greet them.

– Wash your hands regularly with soap or hand sanitiser and avoid touching your face

As a broker and or Agent we may sub-contract and share journey details with other operators, EasyBusUK reserve the right to sub contract a vehicle from another operator when necessary. All drivers instructed under EasyBusUK to carry out work are fully insured, experienced and hold Full Operator Licences. The company’s vehicles may not be sub-let, lent or licensed by a hirer without the written consent of the company, and the company reserves the right to supply larger vehicle than ordered or even smaller vehicles to accommodate the total passengers. If the booked vehicle breaks down, we have the right to use any other vehicle or vehicles including taxis. By placing a booking, YOU are confirming YOU are accepting this policy, and WE will not be held responsible for claims regarding this policy by YOU against US or our SUPPLIER.

A driver (contracter) is responsible for his vehicle throughout the period of hire and his decision is final. He has authority to refuse admission to any person whom he considers a nuisance or unsuitable and has the right to ask such a person / persons to be removed from the vehicle before continuing the journey. The driver may also refuse to continue with the journey if he feels unsafe at any time, no refunds will be issued to the client in this case, and EasyBusUK will not be held liable for any cost or claims from the client or group.

14. The Hirer is responsible for the conduct of the members of their party. The driver will only wait for a maximum of 15 minutes after the time booked for departure, if no one has turned up then the journey will be cancelled and no refund will be given.

15. Under no circumstances are customers, members of the group or party to smoke or vape on EasyBusUK or on the contractor’s vehicle at any time. Failure to comply with this may result in refusal to carry or removal from the vehicle and additional charges for cleaning the vehicle may be made.

16. EasyBusUK reserve the right to refuse a booking or to cancel an existing booking or to vary any terms of the booking without liability in any way, if the vehicle is used for any illegal or improper purpose.

17. EasyBusUK will use all reasonable endeavours to provide services requested by the client but will not be responsible for any loss or damage suffered if a service is not provided or is cancelled or curtailed by any cause outside its control or for failure to arrive or to depart at the time requested.

18. EasyBusUK accepts no responsibility for any loss or damage to personal possessions carried by passengers.

19. EasyBusUK will try and meet any special requirements e.g. Wheelchairs, pushchairs, special assistance, travel with pets etc., but cannot guarantee to do so. The Hirer must advise EasyBusUK of any special requirements at the time of booking.

20. Should the Hirer or any member of the group or party make any claim against EasyBusUK which EasyBusUK consider frivolous or vexatious the Hirer will be liable for all legal and other costs incurred by EasyBusUK in defending such a claim.

21. These conditions shall be governed and construed in accordance with the law of England & Wales and shall be deemed to have been made at the place where the Booking was made or confirmed.

22. By making a booking, the hirer agrees to these Terms and Conditions.: